Privacy Policy

1. Introduction

Protecting your private information is our priority. This Privacy Policy applies to TechX Labs, Inc. ("we," "our," or "us"), located in Atlanta, Georgia, United States of America, and governs data collection and usage. By using our website and services, you consent to the data practices described in this policy.

This policy was last updated on 2024-11-06. If you have any questions about this policy, please contact our Data Protection Officer at support@thetechx.co.

2. Information We Collect

2.1 Personal Information

We collect personal information such as: • Full name and contact information (email address, phone number) • Educational background and professional experience • Payment and billing information • Profile pictures and biographical information • Communication preferences • Information about your learning goals and progress

2.2 Technical Information

We automatically collect: • IP address and location data • Browser type and version • Device information • Operating system • Access times and duration • Referring website addresses • Click patterns and page interaction data

3. Legal Basis for Processing

We process your personal data on the following legal grounds: • Performance of our contract with you • Your consent • Our legitimate interests • Legal obligations

Where we rely on consent, you have the right to withdraw it at any time.

4. How We Use Your Information

We use your personal information to: • Provide mentoring services and match you with appropriate projects • Process payments and maintain your account • Personalize your learning experience • Send service updates and administrative messages • Provide technical support • Analyze and improve our services • Comply with legal obligations

If you've opted in, we also use your information to send marketing communications about new services, features, or updates.

5. Information Sharing

We share your information with: • Assigned mentors (limited to information necessary for mentoring) • Payment processors (for billing purposes) • Cloud service providers (for hosting and storage) • Analytics providers (in anonymized form) • Legal authorities (when required by law)

All third-party service providers are contractually bound to protect your data and can only use it for specified purposes.

We do not sell, rent, or lease your personal information to third parties.

6. International Data Transfers

We primarily store and process your data in the United States. For users in the European Economic Area (EEA), we ensure appropriate safeguards through Standard Contractual Clauses and Privacy Shield certifications where applicable.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account information is retained while your account is active and for 5 years afterward for legal and tax purposes. You can request deletion of your data at any time, subject to legal retention requirements.

8. Data Security

We implement industry-standard security measures including: • SSL/TLS encryption for data transmission • Secure data storage with encryption at rest • Access controls and authentication • Regular security assessments • Employee training on data protection

In case of a data breach that risks your rights and freedoms, we will notify you and relevant authorities within 72 hours.

9. Cookies and Tracking

9.1 Types of Cookies We Use

• Essential cookies: Required for basic site functionality • Analytical cookies: Help us understand site usage • Functional cookies: Remember your preferences • Marketing cookies: Used for targeted advertising

9.2 Cookie Control

You can control cookies through our cookie preferences center or your browser settings. Blocking some types of cookies may impact your experience of our site.

10. Your Rights

You have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Restrict or object to processing • Data portability • Withdraw consent • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@thetechx.co. We'll respond within 30 days.

11. Children's Privacy

Users must be at least 13 years old to use our services. For users between 13 and 18, we require parental consent. We do not knowingly collect data from children under 13. If we discover we have such data, we will delete it immediately.

12. California Privacy Rights

California residents have additional rights under the CCPA, including: • Right to know what personal information is collected • Right to know if personal information is sold or disclosed • Right to say no to the sale of personal information • Right to delete personal information • Right to non-discrimination for exercising CCPA rights

13. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through email or prominent notices on our website at least 30 days before they take effect. Continued use of our services after changes indicates your acceptance of the updated policy.

14. Contact Information

For privacy-related inquiries, contact our Data Protection Officer: • Email: support@thetechx.co • Address: 3200 Clairmont North NE, GA USA • Phone: +1-956-789-6538

For urgent matters, we aim to respond within 24 hours.